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This privacy notice sets out details of the information we collect about you, how we may use it, how we ensure it’s kept secure, who we share it with, and what rights you may have in respect of that information.
This Notice applies to all the entities within the Co-operative Group Limited (“we”, “us” and “The Co-op”) to the extent that they are controllers of your personal information.
We’re committed to respecting the information you trust us with and making sure that we keep it safe. The Co-op has a family of businesses including Food, Insurance, Legal Services and Funeralcare.
Our main use of your information is where it’s necessary to supply you with our products and services, or where it's necessary as part of the management of our Membership programme.
For example, we’d need your name, address and payment details when you join as a Member so we can:
These are things we consider to be our legitimate interests, some of which are more relevant to certain Co-op Group businesses than others.
We may also need to process your personal data from time to time where necessary for:
If we're using your personal information in the above ways, we really understand that your data has a value and therefore we try to use it for everyone’s benefit. We also try really hard to ensure there will be little or no negative impact on you. This is part of our commitment to ensure that we consider all privacy concerns at the earliest possible opportunity.
We will only use your personal information where:
For example we might rely on your consent in order to send you direct marketing communications. Where we do, you can withdraw your consent at any time, most typically by "unsubscribing" from our emails, or alternatively by contacting us at the details given below.
These interests are set out above (see 'Where we need your personal information to help us get better at everything we do'), and we will only use such data where those interests are not outweighed by your own interests or fundamental rights and freedoms.
Either when we're in a contract with you or to take steps as requested by you prior to entering into a contract.
For example if we needed to share your information with a health professional because you’d fallen ill.
Please note that where we require you to provide certain information in order to perform our contractual obligations and you decline to do so, this may delay our performance of the contract or prevent us from honouring our contractual obligations.
Almost all of the information we have is the information you've given to us. That might be when you request a product, service, offers or news from us via our website, emails, telephone conversations, and written and verbal communication.
Obviously the types of information you give us will vary depending on the service you’ve requested but typically could include:
As well as obtaining information from you, we may also collect it from:
It's also possible we might process other types of information that might be considered even more private, such as information relating to criminal offences and alleged offences. For example, if you wanted a quote for a Motor Insurance product we might need to ask about any criminal offences or health conditions. These are considered "special categories" of personal information and we're obliged to handle this information even more thoughtfully.
See a full list of special category information on the ICO's website.
When we share your information, we only do so in accordance with our legal, data protection and privacy obligations.
Your information may be disclosed to the following:
We only keep your information for as long as it's needed for each of the activities we’ve identified in this Notice, as well as for as long as required in connection with our legal or regulatory obligations.
As you might expect, that will vary but we're happy to share more specific retention schedules if you wish to contact us on the contact details below.
We may need to transfer your personal information outside of the EEA in order to provide you with the services and products you require or as necessary for our business. This will most likely occur when our third-party providers are based outside the EEA. Some of these countries may not have laws that protect privacy rights as extensively as in the EEA.
If we do transfer your personal information to other jurisdictions, we will take proper steps to ensure that your information is as equally protected as in the UK, such as entering into "standard data protection clauses" with the recipient. These are clauses that have been approved by the European Commission for such transfers.
Data protection laws provide you with a number of rights as set out below.
You may request confirmation that we hold personal data about you, as well as access to a copy of any such data.
You may ask us to rectify any inaccurate information we hold about you.
You may ask us to delete your personal information
You may ask us to restrict the processing of your personal information in certain circumstances.
You may request the receipt or transfer to another organisation in a structured, commonly used and machine-readable form, the personal data that you have provided to us.
You may object to our processing of your personal information in certain circumstances.
Where our processing of your personal information is based on your consent, you may withdraw this consent at any time, although this won’t affect the lawfulness of any prior processing where we relied on your consent.
You may make a complaint about our processing of your personal data by contacting us via the contact details provided in this Notice. While we hope that we would be able to address any issues you have in respect of this processing, you may also make a complaint to the UK’s data protection regulation - visit the Information Commissioner’s Office.
If you would like to exercise any of your rights, please contact us using the contact details set out below.
Sometimes we use your personal information in automated processes to make decisions about you, or to create a profile of you. If you are a Member, we may also generate a profile ‘score’ for you, which is designed to provide benefits such as discounts on Co-op products and services. Our use of automated decision making, for example in respect of our insurance products, is to help ensure that decisions are made accurately, fairly and efficiently.
To find out what personal information we hold about you, print a subject access request form, fill it in and send it by post to:
GDPR Subject Access Request Team
Business Support Services
1 Angel Square
You can also send completed forms to email@example.com
For other enquiries or to get a subject access request form by post, write to us at the address above or call 0800 0686 727.
The information we hold about you will depend on how you shop and interact with us, so the more information you can give about what it is you want you see, the quicker and more specific our response can be.
You also have the right to request we correct any inaccurate information we hold, as well as the right to object to profiling and the right to ask us to delete your information.
If you have any questions, concerns or objections about how we use your personal information please contact us using the details above.
If you have any concerns or complaints about how we handle your information you can complain to the Information Commissioner's Office, although we'd really like the chance to try and help with any issues first.
If we make significant changes to the notice we’ll contact you directly to let you know.
We encourage you to check back regularly.
Entry to this promotion shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communication, including advertising or promotional materials.
PROMOTER: This promotion is operated by Co-operative Group Food Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014, Registered No 26715R with registered office at 1 Angel Square, Manchester, M60 0AG. References to ‘we’, ‘us’ or ‘our’ in these terms and conditions are references to the Promoter.
OPENING AND CLOSING DATE: This promotion runs from 00:00 24 April 2023 through to 23:59 30 April 2023.
ELIGIBILITY: This promotion is only open to Co-op Group Members and employee members of Co-operative Group Limited who access the Co-op App between the opening and closing date and take part in the Musical Match-up game.
HOW TO ENTER: To enter, members must access the Co-op App between the opening and closing date and click the link to continue to the Musical Match-up game. Once the game has opened, members will be asked to enter their name and email address before playing to match six image pairs in 30 seconds. If all six matches are correctly made within the time limit, the member will automatically be entered into the prize draw. Members can play once a day over the seven days and each successful game will result in an entry into the prize draw.
PRIZES: There are five pairs of tickets to be won for Glastonbury Festival 2023. Each prize comprises two adult standard camping tickets.
The prize does not include travel to or from the festival, food and drink, accommodation or travel insurance. Valid ID and additional entry requirements of the ticket issuer, event organiser or other third party will be required before you are allowed entry to the festival, and you may be refused entry if you do not provide suitable photographic ID (such as passport or driving license). Use of tickets is subject to additional terms and conditions of the ticket issuer, event organiser or other third party. Tickets are not exchangeable or transferable and no cash alternative will be given. Tickets are not for resale.
Prizes are provided at our discretion and we may substitute or change the prize for a prize of an equivalent or greater value if circumstances beyond our control make it necessary to do so. Strictly one prize per member.
PRIZE DRAW: Five winners will be drawn on Tuesday 2 May 2023 using a randomised computer process. If the same name is drawn multiple times, we will work our way down the winners list until we have five different winners.
WINNERS LIST: A copy of the winners list can be made available upon request by emailing firstname.lastname@example.org within 28 days of the date of the winner selection.
NOTIFICATION: Winners will receive an email in the week commencing 1 May 2023 from email@example.com to the address provided at the start of the game week. Winners have seven days upon receiving the email to confirm their full name and that of their chosen guest to claim their prize. If no confirmation is received, the prize will be forfeit and awarded to the next winner on the winners list. We accept no responsibility for prizes that are lost, stolen or unused by their expiry date. We accept no responsibility where incomplete or incorrect information has been entered before playing the Musical Match-up game. If you do not win the prize draw, you will not receive an email from us.
USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: By entering this promotion, you agree to us collecting and using your personal data. We, and any third-party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws. Your information will only be used for the purposes of administering this promotion.
DECISIONS OF THE PROMOTER: If there is any dispute about the receipt or validity of any prize or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it. We are not responsible for any third-party acts or omissions. We reserve the right to cancel or amend this promotion due to events or circumstances arising beyond our control.
CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.
CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at www.coop.co.uk/terms/musicalmatchup. It is your responsibility to keep up to date with any such changes.
LIMITATION OF LIABILITY: We exclude all conditions, warranties and representations express or implied by law or otherwise in connection with the prize and the promotion. We shall be under no liability whatsoever or howsoever arising in connection with any loss, damage or injury, directly or indirectly occurring as a result of the provision of, or use of, the prize. We make no attempt to exclude or limit our liability for death or personal injury arising because of negligence.
RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England and you agree to submit to the jurisdiction of the English courts if any dispute arises.